Event Specific Terms & Conditions

Terms and Conditions for Use of Therapy Pod:

By using the therapy pod facility, the user acknowledges and agrees to the terms and conditions outlined in the User Agreement. By making a booking the user consents to receive therapy and understands that their participation is voluntary.

General Terms for all Services:

1. Responsibility for Children: If you are booking the therapy pod on behalf of your child, it is your responsibility to ensure that they understand the purpose of the activity as well as the expectations of their attendance.

2. Consideration for Other Users: As there may be other users sharing the therapy space you should be aware and mindful of the experience of others. With this in mind we ask that users maintain a respectful and considerate attitude towards others using the facility.

3. Accompanying Adult: An adult may be asked to accompany individuals under the age of 16 during their treatment. This is to ensure their safety and proper usage of the equipment. 

- Advice will be provided at the time of booking. 

4. Health and Fitness Requirement: It is your duty to ensure that any person(s) attending are fit and healthy enough to access the relevant services. We recommend consulting with a medical professional if you have any concerns regarding your health or the health of the young person.

5. Use of Equipment: Users are expected to use the equipment and facilities provided responsibly and with care, in accordance with the instructions provided. Any misuse or damage caused by negligence may result in additional charges or penalties.

6. Age Recommendations: Please refer to the guidance and recommendations provided for each activity. It is important to follow these recommendations to ensure the safety and suitability of the activities for different age groups.

7. Cancellation Policy: Please note that bookings for the therapy pod cannot be rescheduled or cancelled within 48 hours of the scheduled booking period. If you are unable to attend the therapy pod without notice prior to those 48 hours will result in the loss of service. Additionally, please be aware that there is a strict no refund policy on all bookings. However, we do offer the option to reschedule your booking within a 14-day period from the initial booking date.

By booking and using our therapy pod, you agree to abide by these terms and conditions. Failure to comply with these terms may result in the cancellation of your booking or denial of access to the therapy pod facility in future. Any illegal activities or behavior that violates the rights of others will not be tolerated and may result in legal action.

The management reserves the right to modify and update these terms and conditions at any time. Users will be notified of any changes, and is your responsibility to review and comply with the updated terms.

1. Accessing Hands on Services:

  A. The therapy pod facility provides Hands on services for individuals to engage in therapeutic treatment activities in a private space.

  B. The user grants permission for the therapist and support staff to administer treatment for the purpose of providing effective therapy.

  C. The user grants permission to the therapist and support staff to access and collect necessary personal information for the purpose of providing effective therapy.

  D. The therapy pod facility and its staff are not liable for any injuries, accidents, or damages that may occur during the user's therapy sessions.

  E. The user acknowledges that they are responsible for their own safety and should follow the therapist's instructions and safety guidelines at all times.

  F. The therapy pod facility is not responsible for any loss or damage to personal belongings brought into the therapy pod.

2. Privacy:

  A. The therapy pod facility maintains strict confidentiality and privacy of all user information and therapy sessions.

  B. All personal information collected during the therapy process will be securely stored and protected from unauthorised access.

  C. The therapy pod facility will not disclose any user information or therapy details to third parties without explicit consent, except in cases where required by law.

1. Accessing Self-Care Services:

  A. The therapy pod facility provides self-care services for individuals to engage in therapeutic activities independently in a private space.

  B. Users may access self-care services alone or alongside other individuals, as long as both individuals agree to adhere to the facility's terms and conditions.

  C. Users are responsible for their own behavior and ensuring that their actions do not disrupt or interfere with other users' experiences.

2. Behavior and Respect for Other Users:

  A. The user must conduct themselves in a respectful and courteous manner towards other users present in the therapy pod facility.

  B. The user should avoid engaging in any behavior that may disturb or offend other individuals using the facility.

  C. Users should maintain a noise level that is considerate of others and refrain from engaging in activities that may be disruptive or distracting to fellow users.

  D. Users are requested to maintain cleanliness and hygiene standards within the therapy pod. 

  E. Users must dispose of any waste properly and ensure that the space is left in a clean and tidy condition after use as you found it.

  F. Users must ensure that they take responsibility for their personal belongings during their visit to the therapy pod. The management is not liable for any loss or damage to personal items.

3. Privacy and Confidentiality:

  A. Users must respect the privacy and confidentiality of other individuals using the therapy pod facility.

  B. Users should refrain from eavesdropping, recording, or attempting to access any personal information or conversations of other users.

  C. Sharing of personal information or details about other users without their explicit consent is strictly prohibited.

These additional terms aim to promote a harmonious and respectful environment for all users. It is important to be mindful of each other's privacy, maintain appropriate behavior, and create a safe and supportive space for everyone.

Failing to comply with any of the provided terms last result is temporary or permanent loss of service. 


Made Therapy Terms & Conditions

BY PURCHASING A TICKET, THE TICKET HOLDER (YOU) AGREE TO BE BOUND BY THE TERMS AND CONDITIONS OF SALE SPECIFIED HEREIN AND ANY OTHER PROVISION AS MAY BE SPECIFIED FROM TIME TO TIME BY US, THE EVENT ORGANISER OR THE OWNER OF THE TICKETING PLATFORM (EVENTCUBE).

EVENT TICKETS ARE NON-TRANSFERABLE AND NON-REFUNDABLE EXCEPT IN THE INSTANCE OF EVENT CANCELLATION. IF AN EVENT IS CANCELLED, YOU WILL BE ENTITLED TO A REFUND OF THE TICKET PRICE LESS THE BOOKING FEES AND ANY OTHER CHARGES WHICH WE CANNOT RECOVER.

We sell paper or e-tickets (Tickets) for events advertised on websites owned and operated by us from time to time (Events) using Eventcube's 'Ticket Mechanic'. Eventcube is a trading name of Eventcube Solutions Ltd, a company incorporated in England under company number 08939283.

The party who organises and provides the Event is the Event Organiser

1. YOUR RELATIONSHIP WITH THE EVENT ORGANISER (Made Therapy)

  1. The Ticket is issued subject to the Event Organiser's terms and conditions found on its website, at the box office, or in the Terms & Conditions of entry to any on-line Event (Event Organiser T&Cs)
  2. If you breach any of the Event Organiser T&Cs or behave in an unacceptable manner (see Section 4 below), the Event Organiser is entitled to refuse you entry to the Event.
  3. The Event Organiser may alter or vary the Event due to circumstances beyond its reasonable control without being obliged to refund monies or exchange Tickets.

2. YOUR RELATIONSHIP WITH EVENTCUBE

  1. EVENTCUBE WILL NOT BE RESPONSIBLE FOR ANY REFUNDS TO TICKET HOLDERS
  2. Your use of the Eventcube website to purchase Tickets, and the transmission of your personal data to Eventcube to enable the purchase of Tickets is subject to the terms of Eventcube's privacy policy: https://www.eventcube.io/legal/privacy-policy
  3. You acknowledge that Eventcube may store and transmit your personal data in accordance with its Privacy Policy.

3. YOUR TICKETS

  1. Once your Tickets are issued (in paper or electronic form), it is your responsibility to keep them safe. We will not be responsible for Tickets which have been lost, stolen or destroyed.
  2. E-Tickets do not incur any additional charges than our processing fees, Physical Paper tickets will incur an extra printing and postage cost.
  3. The general limit for ticket purchases for an individual ticket release for an Event is 6, and this may be lowered in certain circumstances. This policy is in effect to discourage unfair ticket buying practices.
  4. Tickets may be restricted to a maximum number per person, per credit card and, for some events, a restriction may apply per household. We reserve the right to cancel Tickets purchased in excess of this number without prior notice.
  5. Multiple tickets orders cannot be split. The primary Ticket holder must be present to enter the Event with E-tickets.
  6. If you are splitting barcoded E-Tickets you may print out each barcode separately and provide the other parties with relevant identification details, however entry will be entirely at the discretion of the Event Organiser.
  7. We try and ensure that all prices on our website are accurate, however errors may occur. If we discover an error in the price of Tickets you have ordered, we will inform you as soon as possible and give you the option of reconfirming your Ticket purchase at the correct price (and credit or debit your account as applicable) or cancelling your Ticket purchase. If we are unable to contact you, you we may treat the Ticket purchase as cancelled.
  8. It is your responsibility to ensure that your Ticket purchase contains the correct information. We are not responsible for correcting information which you have provided, however we will use all reasonable efforts to remedy errors where possible.
  9. UNLAWFUL RESALE OF TICKETS IS STRICTLY PROHIBITED. IF WE REASONABLY SUSPECT THAT TICKETS HAVE BEEN PURCHASED FOR UNLAWFUL RESALE, WE MAY CANCEL THE RELEVANT TICKETS WITHOUT ANY RIGHT TO COMPENSATION OR REFUND.

4. ADMISSION TO THE EVENT

  1. The Event Organiser reserves the right to refuse admission, and to request any Ticket Owner to leave the venue (including an on-line venue) at any time for reasons of public safety. This includes, but is not limited to: (i) crowd surfing and moshing; (ii) aggressive behaviour; (iii) acting under the influence of alcohol or drugs; (iv) carrying an offensive weapon; (v) failure to comply with any measures put in place to combat the spread of Covid-19, and/or (vi) any unacceptable behaviour likely to cause damage, nuisance or injury, or for any breach of the Event Partners´ terms and conditions. You will not be entitled to a refund.
  2. A Ticket Owner may be asked to leave an on-line event for failing to observe the acceptable use policy for the relevant Event.
  3. The Event Organiser reserves the right to refuse re-admission to any person not in possession of a Ticket or the retained portion of the Ticket.
  4. Latecomers may be admitted at a suitable point in the performance at the discretion of the Event Organiser.
  5. You acknowledge that there may be security checks at any venue.

5. EVENT CANCELLATION

  1. If an Event is cancelled or rescheduled, we will use reasonable endeavours to notify YOU of the cancellation once we have received the relevant authorisation from the Event Organiser, however we do not guarantee that ticket holders will be informed of such cancellation before the date of the Event.
  2. Unless indicated otherwise in relation to a particular Event, if an Event is cancelled, you will be offered seats at the rescheduled Event/s (subject to availability) up to the face value of the Tickets or, if you are unable to attend the rescheduled Event or the Event is not rescheduled, a refund of the ticket price.
  3. Refunds for Tickets purchased prior to the date of the original Event will be given up to their face value. If an Event takes place over several days and only one day is cancelled, you will be entitled to a pro-rata refund.
  4. IF THE EVENT IS RESCHEDULED, THE EVENT ORGANISER MAY SET REFUND LIMITATIONS.
  5. Ensure you check all "Event Specific Terms & Conditions" at the top of this page for refund policies.

6. PHOTOGRAPHY & VIDEO RECORDING

  1. You must not take any unauthorised audio, video, photographic or digital recording apparatus of any kind into any of the performance areas, nor make any audio, video or photographic recordings of any kind. The Event Organiser reserves the right to confiscate any unauthorised audio, video and photographic recordings.
  2. You consent to filming and sound recording as members of the audience (at a venue or on-line).

7. LIABILITY

  1. Personal arrangements including travel, accommodation or hospitality relating to an Event which have been arranged by you are at your own risk. Unless otherwise stated in this clause, our and the Event Organiser's liability to you in connection with the Event (including, but not limited to, in the event of cancellation, rescheduling or material change to the programme of the Event) shall be limited to the Ticket price paid by you.
  2. Subject to Section 7.3, neither we, Eventcube or the Event Organiser (Event Partners) will be responsible for any loss, injury or damage to any person (including you) nor property howsoever caused.
  3. Nothing in these Terms and Conditions seeks to exclude or limit our or the Event Partners' liability for death or personal injury caused by our or the event partner(s)' (as relevant) negligence, fraud or other type of liability which cannot by law be excluded or limited.

8. FORCE MAJEURE

  1. Force Majeure Event means any circumstance not within a party's reasonable control including, without limitation:
    1. acts of God, flood, drought, earthquake or other natural disaster;
    2. epidemic or pandemic;
    3. terrorist attack, civil war, civil commotion or riots, war, threat of or preparation for war, armed conflict, imposition of sanctions, embargo, or breaking off of diplomatic relation;
    4. nuclear, chemical or biological contamination or sonic boom;
    5. any law or any action taken by a government or public authority, including without limitation imposing an export or import restriction, quota or prohibition, or failing to grant a necessary licence or consent;
    6. collapse of buildings, fire, explosion or accident; and
    7. interruption or failure of utility service.
  2. If the Store Owner is prevented, hindered or delayed in or from performing any of its obligations under this agreement by a Force Majeure Event, it shall not be in breach of this agreement or otherwise liable for any such failure or delay in the performance of such obligations. The time for performance of such obligations shall be extended accordingly.

9. DATA PROTECTION

  1. If you book Tickets with us, we will hold your name, address and other personal data in our database, subject at all times to our Privacy Policy. If you wish to make any requests regarding your personal data, please email support.

10. GENERAL

  1. The Event Partners and their affiliates, successors, or assigns may enforce these terms in accordance with the provisions of the Contracts (Rights of Third Parties) Act 1999 (the Act).
  2. Except as provided above, these Terms and Conditions do not create any right enforceable by any person who is not a party to it under the Act, but does not affect any right or remedy that a third party has which exists or is available apart from that Act.
  3. These Terms and Conditions and any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with them or their subject matter or formation shall be governed by and construed in accordance with the law of England and Wales. Each party irrevocably agrees that the courts of England shall have exclusive jurisdiction to settle any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with this agreement or its subject matter or formation.